All orders are processed in SGD, using the latest exchange rates.

Refund policy



Understanding return & refunds. 

  • Instead of returning items, you can contact us for a full refund as long as it is within 10 days after delivery. Returns run counter to our emphasis on sustainability. Every return has a carbon footprint. Instead, tell us what went wrong as this valuable feedback allows us further improve to give you and our future customers the best with our future product and services. We would be ever more grateful for all the continuous support to allow us grow as a business.

  • Do send along a pic, and we’ll give you your money back in full. Then if possible, you can donate your product to a local charity or recycle it.

Understanding fees for refunded payments

  • Life Design BYIZ uses a secure payment gateway from Hitpay to fulfil different payment methods for our orders on our Stripe dashboard platform. 

    There are no fees to refund a payment. Stripe aims to make pricing transparent and straightforward. Stripe standard fees include access to various features like fraud protection, reporting, and other tools for managing your payments.

  •  Life Design BYIZ submit refund requests to the customer’s bank immediately. Depending on the bank, you will see the refund as a credit approximately 5-10 business days later. For more information, can be referred to this link for Stripe Refunds FAQ.


Form Submission.

  • Click Here to for  the form request submission.