All orders are processed in SGD, using the latest exchange rates.

Shipping policy

Shipping policy

Thanks for shipping with Life Design BYIZ ! Here are the terms and conditions of our shipping policy. Please read carefully before making a purchase so you know what to expect.

Shipping and processing times

We process all orders within three business days after the order is placed. We believe that you should deserve the best for your goods. Hence, we approach low-cost, reliable shipping to deliver to your doorsteps. We seek your kind understanding with the extended delivery days as we value your goods more than other stores that are willing to increase goods price to sustain a fast shipping operation. Please note that we don’t ship or deliver orders on holidays or weekends.

Estimated Delivery Days

40-60 days

In the event of a high order volume, your order might be delayed a few days. Please be prepared for this possibility as you make your purchase. In the case of any significant shipping delays, we’ll contact you using the email or phone number you provided during checkout.

 

International shipping costs and estimates

Here’s a summary of our international shipping options:

  • Standard shipping 30- 55 Days : Free
  • Express shipping 24- 30 days  : 85.00 USD

Additionally, international orders may incur taxes or import duties like VAT. These are incurred once the package reaches the destination country. BYIZ Logistics Pte.Ltd isn’t responsible for these charges—any incurred charges will be the customer’s responsibility.

How can I track my order status?

You can visit this link with your order number to check the status of your delivery: 

You’ll also receive an email notification from us once your order has shipped. This email will include a carrier tracking number you can use to check on your order. It can take up to 48 hours for your tracking info to show up.

If for some reason you haven’t gotten your order in more than 14 business days, please contact us at, Life.Design.BYIZ@gmail.com. We’ll look into it for you!

Returns and refunds policy

Unfortunately, Life Design BYIZ adopt policy of no returns of goods purchased on our site as majority of our goods and merchandise are custom-made. Hence most of the time we recommend our customer to donate if possible as we believed in.

~Giving Makes the Differences. ~

However, we are more than accommodating to offer our customer a full refund alternatives as stated in our Refunds policy by submitting refund request form. In the case of lost orders, or items that are damaged upon delivery, customers are entitled to a full refund within 14 days of shipping.

For any return or exchange inquiries, please email us ASAP at Life.Design.BYIZ@Gmail.com. We address each inquiry individually, and we’ll try our best to make sure everyone is satisfied.

To learn more about how we handle returns and refunds, please visit our Returns and Refunds Policy page at https://byizlogistics.com/policies/refund-policy .